Last updated: 3 September 2026
- About No Longer Lost
- Orders & Products
- Prices & Payments
- Shipping& Delivery
- Returns & Refunds
- Damaged or Incorrect Items
- Intellectual Property
- Changes to These Terms
- Contact Us
Welcome to No Longer Lost.
These Terms and Conditions explain the rules for using our website and purchasing products from No Longer Lost. By placing an order through our website, you agree to these Terms and Conditions.
Please read them carefully before placing an order.
1. ABOUT NO LONGER LOST
No Longer Lost is a UK-based clothing brand offering clothing and related products inspired by faith, purpose, identity and personal journeys.
Business name: No Longer Lost
Email: contact@nolongerlost.co.uk
Website: nolongerlost.co.uk
Before publishing this page, we should add your full legal business name and business address here if required for your business structure.
No Longer Lost reserves the right to update these Terms and Conditions when necessary. Any changes will be posted on this page.
2. ORDERS & PRODUCTS
All products displayed on our website are subject to availability.
As our products may be produced through a print-on-demand fulfilment service, products are made or fulfilled after an order is placed rather than being held as traditional stock.
We take care to ensure that product descriptions, photographs, colours and sizing information are as accurate as possible. However, colours may appear slightly different depending on your device or screen.
Please check the product description and sizing information carefully before placing your order.
When you place an order, you are making an offer to purchase the selected product(s).
You will receive an order confirmation by email after your order has been submitted. This confirms that we have received your order but does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including suspected fraudulent activity, pricing errors or circumstances where a product cannot be fulfilled.
If we cancel an order after payment has been taken, you will receive a full refund.
3. PRICES & PAYMENTS
All prices displayed on our website are shown in British pounds (£) unless stated otherwise.
Prices may change from time to time, but changes will not affect an order that has already been accepted.
Payment must be made through the payment methods available at checkout.
We do not store your full payment card details on our website where payment processing is handled by a third-party payment provider.
If a pricing error is discovered after you have placed an order, we will contact you as soon as reasonably possible. We may offer you the option to continue with the order at the correct price or cancel the order and receive a full refund.
4. SHIPPING & DELIVERY
We aim to process and fulfil orders as quickly as possible.
Because our products are produced through print-on-demand fulfilment, an order may require production time before it is dispatched.
Delivery times and shipping costs will be displayed at checkout where applicable.
Delivery times are estimates and may vary depending on the destination, fulfilment location, delivery provider, seasonal demand and circumstances outside our control.
Once an order has been dispatched, you may receive tracking information where tracking is available.
For international orders, customers may be responsible for applicable customs duties, taxes or import charges imposed by the destination country.
We are not responsible for delays caused by customs, postal services, courier services or other circumstances outside our reasonable control.
If your order does not arrive within the expected timeframe, please contact us at:
Please provide your order number so that we can investigate the issue.
5. RETURNS & REFUNDS
We want you to be happy with your purchase.
If you purchase a product online, you generally have the right to cancel your order within 14 days of receiving the goods, without having to give a reason. You then normally have a further 14 days to return the goods.
Returned items should be unworn, unused and in their original condition, subject to your statutory rights.
Customers are responsible for taking reasonable care of items while they are in their possession.
Where a customer cancels an eligible online order under the statutory cancellation rights, we will provide the applicable refund in accordance with UK law. This can include the cost of standard delivery, although additional costs for a more expensive delivery option may not be refundable.
We will normally issue an eligible refund within the period required by law after the returned goods have been received, or after you provide appropriate evidence that they have been returned, where applicable.
Personalised products
The statutory cancellation right may not apply to products that have been personalised or made to the customer’s specific requirements.
This exception does not automatically apply simply because a product is produced using a print-on-demand service.
If we offer personalised products in the future, we will clearly explain the applicable cancellation and returns terms before you place your order.
Nothing in these Terms and Conditions affects your statutory consumer rights.
6. DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, faulty or different from what you ordered, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Photographs showing the problem where appropriate
We may ask for photographs or other information to help us investigate the issue with our fulfilment or delivery partner.
If a product is faulty, not as described or otherwise does not meet the required consumer standards, you retain your rights under UK consumer law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.
We will not ask you to give up any legal rights you have as a consumer.
7. INTELLECTUAL PROPERTY
All content on the No Longer Lost website, including but not limited to:
- Logos
- Wordmarks
- Monograms
- Designs
- Artwork
- Photographs
- Graphics
- Text
- Brand names
- Product designs
is owned by or licensed to No Longer Lost unless otherwise stated.
The No Longer Lost name, branding and associated designs may not be copied, reproduced, modified, distributed or used commercially without our written permission.
You may not reproduce, sell, distribute or commercially use our designs or branding without prior written permission.
Nothing in these Terms and Conditions transfers ownership of our intellectual property to you.
8. CHANGES TO THESE TERMS
We may update these Terms and Conditions from time to time.
Any updated version will be published on this page with a revised “Last updated” date.
Changes will not affect rights relating to an order that has already been accepted where doing so would be contrary to applicable law.
We recommend that customers review these Terms and Conditions before placing an order.
9. CONTACT US
If you have any questions about these Terms and Conditions, an order, a product or a return, please contact us.
Email: contact@nolongerlost.co.uk
You can also contact us through our website’s Contact page.
We aim to respond to enquiries within 24–48 hours.
No Longer Lost
nolongerlost.co.uk