Last updated: 3 September 2026
At No Longer Lost, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, and the rights you have over your personal information.
This policy applies when you visit or purchase from nolongerlost.co.uk, contact us, submit a testimony, create an account, or otherwise interact with our website.
1. Who We Are
No Longer Lost is the business responsible for handling your personal information in connection with this website.
No Longer Lost
Website: nolongerlost.co.uk
Email: contact@nolongerlost.co.uk
For the purposes of applicable UK data protection legislation, we are responsible for deciding how and why your personal information is used.
2. What Information We Collect
Depending on how you use our website, we may collect:
Information you provide to us
This may include:
- Your name
- Email address
- Billing address
- Delivery address
- Telephone number, where provided
- Order details
- Payment and transaction information
- Messages or enquiries you send to us
- Information submitted through our testimony form
- Any other information you choose to provide
Information collected automatically
When you use our website, certain technical information may also be collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity
- Approximate location based on IP address
- Information collected through cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your products
- Process payments
- Provide customer service
- Respond to enquiries and messages
- Manage customer accounts
- Process returns, refunds and exchanges
- Send order confirmations and important service emails
- Deal with complaints or problems with orders
- Prevent fraud and protect the security of our website
- Maintain and improve our website
- Understand how visitors use our website
- Comply with our legal and regulatory obligations
- Send marketing communications where you have lawfully agreed to receive them
We will not use your personal information for purposes that are incompatible with those explained in this Privacy Policy.
4. Our Lawful Bases for Using Your Information
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may need to use your information to process and fulfil an order you have placed with us.
For example, we need your name and delivery address so that your order can be produced and delivered.
Legal obligation
We may process information where necessary to comply with legal obligations, such as accounting, tax, consumer protection or other legal requirements.
Legitimate interests
We may use information where it is necessary for our legitimate business interests, provided those interests do not unfairly override your rights and interests.
This may include protecting our website, preventing fraud, responding to enquiries and improving our services.
Consent
Where required, we may ask for your consent before using your information for a particular purpose, such as certain marketing or non-essential cookies.
Where processing is based on consent, you may withdraw that consent.
5. Orders and Payments
When you place an order through our website, we collect the information necessary to process and fulfil that order.
This may include your name, contact details, billing information, delivery address and details of the products you have purchased.
Payments may be processed through third-party payment providers. We do not intend to store your full payment card details ourselves.
Your payment provider may process your information according to its own privacy policy and terms.
6. Print-on-Demand and Fulfilment
No Longer Lost uses a print-on-demand business model.
This means that products may be produced after an order is placed rather than being held as pre-made stock.
To fulfil your order, we may need to share relevant information, such as your name, delivery address and order details, with third-party printing, production, fulfilment and delivery providers.
We only share information that is reasonably necessary for them to provide the relevant service.
7. Contact Forms and Enquiries
If you contact us through our website, email or contact form, we may collect information such as your name, email address, subject and message.
We use this information to respond to your enquiry and provide customer support.
We may keep correspondence where reasonably necessary for customer service, record keeping, legal or business purposes.
8. Testimonials
If you submit a testimony through our website, we may collect the information you provide, including your name, email address, testimony and any preferences regarding anonymity.
Your testimony will only be published publicly where we have the appropriate permission to do so.
If you request that your testimony remains anonymous, we will not intentionally publish your name alongside it.
We may contact you if we need clarification or permission concerning your submission.
9. Marketing
If you choose to receive marketing communications from us, we may use your email address to send you information about:
- New products
- New collections
- Offers
- Promotions
- Brand updates
- Other relevant No Longer Lost news
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us at contact@nolongerlost.co.uk.
We will not sell your personal information to third parties for their own marketing purposes.
10. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website function, remember preferences and understand how visitors use the website.
Some cookies may be necessary for the website to operate, including features relating to shopping baskets, logins and checkout.
Other cookies, such as certain analytics or advertising cookies, may require your consent.
Where required, we will provide appropriate cookie controls so that you can manage your preferences.
The ICO states that visitors should be told about cookies and that non-essential cookies generally require consent.
11. Who We Share Your Information With
Depending on how you use our website, we may share relevant information with trusted third parties, including:
- Print-on-demand and fulfilment providers
- Delivery and courier companies
- Payment providers
- Website hosting providers
- Website and technical service providers
- Email and communication providers
- Analytics providers, where applicable
- Professional advisers where necessary
- Government authorities or law enforcement where legally required
We do not sell your personal information.
Where we use another organisation to process personal information on our behalf, we take reasonable steps to ensure that your information is handled appropriately and securely.
12. International Transfers
Some of the companies or service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
13. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.
Different types of information may be kept for different periods.
For example, information relating to purchases may need to be retained for accounting, tax, legal and business record-keeping purposes.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
14. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no online service or method of electronic storage can be guaranteed to be completely secure.
15. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- Ask for access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Ask for certain information to be transferred to another organisation
- Withdraw consent where we rely on consent
- Complain about how we use your information
Some rights are subject to legal conditions and exceptions.
The ICO and GOV.UK confirm that businesses should explain these rights and how people can exercise them.
16. How to Exercise Your Rights
If you would like to exercise one of your data protection rights, please contact:
Email: contact@nolongerlost.co.uk
Please provide enough information for us to understand your request and verify your identity where reasonably necessary.
We will normally respond to valid data protection requests within the legally required timeframe.
17. Complaints
If you have concerns about how we have handled your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
18. Children’s Privacy
Our website is not specifically directed towards children.
We do not knowingly collect personal information from children where this is not appropriate or permitted.
If you believe that a child has provided personal information to us unnecessarily, please contact us at contact@nolongerlost.co.uk.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
We recommend checking this page periodically for the latest version.
20. Contact Us
If you have any questions about this Privacy Policy or how No Longer Lost handles your personal information, please contact us:
No Longer Lost
Email: contact@nolongerlost.co.uk
Website: nolongerlost.co.uk